Last Updated: 12 Sep 2026
Welcome to Equip Vital Medical. By accessing or using our website, requesting a quotation, or purchasing products from us, you agree to the following Terms and Conditions. Please read them carefully before using our website or placing an order.
Equip Vital Medical supplies medical equipment and related products to healthcare providers, businesses, medical professionals and other customers.
Some products may be available for direct purchase through our website, while other products may require a quotation or further discussion before an order can be placed.
Submitting an enquiry or quote request does not guarantee product availability or constitute acceptance of an order.
We reserve the right to accept, decline or cancel an order where reasonably necessary, including where a product is unavailable, incorrectly priced or cannot be supplied.
All prices displayed on our website are subject to change without notice.
Additional charges, including applicable taxes, delivery, installation or other service charges, may apply depending on the product and order.
Payment must be made using the payment methods available on our website or otherwise agreed with Equip Vital Medical.
An order may not be processed until payment has been successfully received or approved payment arrangements have been confirmed.
We reserve the right to correct pricing or product information errors and cancel affected orders where permitted by law.
Returns and exchanges are subject to the applicable product conditions and consumer rights.
Customers should contact Equip Vital Medical before returning any product.
Products approved for return may need to be unused, in suitable condition for resale and returned with their original packaging, accessories and documentation.
Certain products may not be eligible for return, including specially ordered, customised, configured, installed or used equipment.
Any applicable return, restocking, handling or shipping charges will be communicated where applicable.
Nothing in these Terms and Conditions limits any consumer rights or guarantees that cannot legally be excluded.
Certain medical equipment may be specially ordered, customised or configured according to a customer’s requirements.
Due to the specific nature of these products, cancellations or returns may be restricted once an order has been confirmed or processing has commenced.
Any applicable conditions relating to a custom or special order will be communicated before the order is finalised.
Customers should inspect products as soon as reasonably possible after delivery.
If a product or its packaging arrives damaged, please contact Equip Vital Medical promptly and provide relevant details and photographs where appropriate.
We will assess reported damage and work with the customer, carrier or manufacturer to determine the appropriate resolution.
Customers should retain the original packaging and delivery documentation where possible until the issue has been resolved.
Products may be covered by a manufacturer’s warranty or other applicable warranty.
Warranty terms vary depending on the product and manufacturer.
Warranty claims may require proof of purchase, product details, serial numbers, photographs or other information necessary to assess the claim.
Warranty coverage may not apply where damage or failure results from misuse, improper installation, unauthorised modification, neglect, accidental damage or use contrary to the manufacturer’s instructions.
Where applicable, warranty claims will be handled in accordance with the manufacturer’s warranty terms and applicable consumer laws.
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.
However, product specifications, images, packaging, availability and features may change from time to time.
Images may be for illustrative purposes and may differ slightly from the actual product.
Customers should review the manufacturer’s specifications and instructions where applicable before purchasing or using medical equipment.
You agree to use our website only for lawful purposes.
You must not attempt to interfere with the operation or security of the website, gain unauthorised access to our systems, submit false information, or use website content for unauthorised commercial purposes.
We reserve the right to restrict access to our website where we reasonably believe that these Terms and Conditions have been breached.
All content on the Equip Vital Medical website, including text, images, graphics, logos, designs and other materials, is owned by or licensed to Equip Vital Medical unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our website content without our prior written permission, except where permitted by law.
Product names, trademarks and manufacturer materials remain the property of their respective owners.
Your use of our website is also subject to our Privacy Policy.
We collect and use personal information in accordance with our Privacy Policy and applicable privacy laws.
By submitting an enquiry, requesting a quotation or placing an order, you acknowledge that the information you provide may be used to process your request, communicate with you and provide our products and services.
Equip Vital Medical may update these Terms and Conditions from time to time.
Any changes will be published on this page with an updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions, to the extent permitted by applicable law.
If you have any questions regarding these Terms and Conditions, orders, products, returns or warranties, please contact Equip Vital Medical using the contact details provided on our website.
Equip Vital Medical