Last Updated: 12 Sep 2026
At Equip Vital Medical, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing medical equipment, requesting a quote, contacting our team, or using any of our related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
Equip Vital Medical is a medical equipment dealer providing medical equipment, products, supplies and related services to healthcare facilities, medical professionals, businesses and other customers.
For the purposes of this Privacy Policy, “Equip Vital Medical”, “we”, “us” and “our” refer to Equip Vital Medical, operating as Equip Vital Medical.
This Privacy Policy applies to information collected through our website
and through related interactions, including enquiries, quote requests, purchases, customer service communications and other business interactions.
We may collect personal and business information when you interact with us. The information we collect may include:
Depending on how you interact with us, this may include:
Full name
Email address
Phone number
Billing address
Shipping or delivery address
Postal address
Account login information, where applicable
Information provided through contact or enquiry forms
Communications and correspondence with our team
If you purchase equipment or request a quote on behalf of an organisation, we may collect:
Company or facility name
Job title or position
Business address
Business contact details
Purchasing requirements
Equipment requirements
Information relating to quotations or orders
Other information necessary to provide our products or services
If you purchase products through our website, payment information may be collected to process the transaction.
Where payment processing is handled by a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and security practices.
We do not intend to retain complete payment card information on our own systems unless specifically required and lawfully permitted.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information
Cookies and similar technologies
This information may be used for website functionality, security, analytics and performance improvements.
We may collect information when you:
Visit or browse our website
Create or use an account
Submit a contact form
Request a quote
Request product information
Place an order
Make a purchase
Subscribe to communications
Contact our customer service team
Communicate with us by email or telephone
Submit information through other forms on our website
Interact with our website through cookies or analytics technologies
We may also receive information from service providers that assist us with payment processing, shipping, website hosting, analytics, customer communications and other business functions.
We use information collected through our website and business interactions for legitimate business purposes, including to:
Process and fulfil orders
Process payments
Provide product information
Respond to enquiries
Prepare and provide quotations
Communicate regarding orders and deliveries
Arrange shipping and delivery
Provide customer support
Manage customer accounts
Process returns, warranties and service requests
Communicate important information relating to products or services
Maintain and improve our website
Monitor website performance and usage
Protect our website, systems and customers from fraud or unauthorised activity
Maintain business and transaction records
Comply with applicable legal and regulatory requirements
We may also use information to communicate with you about products, services or promotions where permitted by applicable law and where you have provided the necessary consent.
We do not sell or rent your personal information to third parties for their own marketing purposes.
We may share information when reasonably necessary to operate our business and provide products or services to you.
This may include sharing information with:
Payment processors
Shipping and freight providers
Delivery partners
Website hosting providers
Website developers and technology providers
Customer relationship management providers
Analytics providers
Email and communication service providers
Professional advisers
Legal or regulatory authorities where required by law
Other service providers that perform services on our behalf
These third parties are expected to use information only for the purposes for which it has been provided or as otherwise permitted by applicable law.
If you submit a product enquiry or request a quotation, we may use the information you provide to contact you regarding:
The product or equipment you requested
Product availability
Pricing
Delivery options
Installation or related services
Alternative products
Additional information required to process your request
We may retain enquiry and quotation information for reasonable business, administrative and record-keeping purposes.
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember preferences, understand visitor behaviour and improve functionality.
We may use cookies for purposes such as:
Website functionality
Security
Website analytics
Understanding website traffic
Improving website performance
Remembering user preferences
Measuring the effectiveness of marketing activities
We may use third-party analytics services, such as Google Analytics or similar services, to understand how visitors interact with our website.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
Where permitted by applicable law, we may use your contact information to send information about our products, services, offers or company updates.
You can unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link included in a marketing email; or
Contacting us using the details provided below.
Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to complete a transaction or provide a service, such as order confirmations, shipping notifications, account information or responses to your enquiries.
We take reasonable measures to protect information associated with payment transactions.
Payments made through our website may be processed by third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and security procedures.
We encourage customers to review the privacy and security policies of any payment provider used to complete a transaction.
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
For this reason, while we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide products and services
Complete transactions
Maintain business records
Resolve disputes
Meet contractual obligations
Comply with legal, tax, accounting or regulatory requirements
Protect our legal rights
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.
Our website may contain links to third-party websites, manufacturers, suppliers, payment providers or other external services.
If you click on a third-party link, you will leave our website and become subject to the privacy practices of that third party.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Our website and services are intended primarily for businesses, healthcare organisations, medical professionals and adult customers.
We do not knowingly collect personal information from children for the purpose of providing our products or services.
If you believe that a child has provided personal information to us, please contact us so that we can assess and take appropriate action.
Depending on where you live and the laws applicable to your information, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request information about how your personal information is collected and used
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise a concern or complaint about how your information is handled
Some requests may be subject to legal, regulatory or contractual limitations.
To make a privacy request, please contact us using the details provided in the Contact Us section below.
Depending on the service providers we use, your information may be stored or processed in countries other than the country in which you are located.
Where applicable, we take reasonable steps to ensure that personal information transferred to third-party providers is handled in accordance with applicable privacy and data protection requirements.
If Equip Vital Medical is involved in a merger, acquisition, sale, restructuring, financing, reorganisation or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Where required, we will take reasonable steps to protect personal information during such transactions.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.
When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
If you have questions about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your personal information is handled, please contact us.
Equip Vital Medical
Business Name: [Legal Business Name]
Address: [Business Address]
Phone: [Phone Number]
Email: [Privacy/Contact Email]
Website: [Website URL]
We will review privacy enquiries and respond within a reasonable period in accordance with applicable laws.
By using our website or providing information to Equip Vital Medical, you acknowledge that you have read and understood this Privacy Policy and that your information may be collected and used as described above, subject to applicable law.